Refund policy
At Sahla Beauty, we prioritize product safety, hygiene, and customer satisfaction. Due to the nature of beauty and personal care products, specific return conditions apply.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of receiving your order.
To report an issue, please email:
sahlabeautyhelp@gmail.com
Your message must include:
- Your order number
- A clear description of the issue
- Photos or videos showing the damage, defect, or incorrect item
Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.
If your claim is approved, we will provide an appropriate solution, which may include:
- A replacement product
- A refund
The solution will be determined after reviewing the claim.
Returns
Returns are only accepted for damaged, defective, or incorrect items that are reported within the 48-hour claim window.
Items sent back without prior authorization will not be accepted.
Sahla Beauty reserves the right to refuse returns that do not meet our policy conditions.
Refund Processing
Once a claim or refund request has been reviewed and approved, we will notify you.
Approved refunds will be issued to the original payment method used for the purchase.
Shipping fees (if applicable) are non-refundable.
Policy Abuse
To maintain fair service for all customers, Sahla Beauty reserves the right to deny refund requests in cases of suspected policy abuse, fraudulent claims, or excessive refund requests.
Contact Us
For questions regarding refunds, returns, or complaints, please contact us:
Email: sahlabeautyhelp@gmail.com
WhatsApp: +961 03 420 642